Confirm payment was made to the wrong supplier
Reverse payment
Confirm Incorrect Payment to Supplier
Check Trial Balance and confirm creditor is still outstanding. Trial Balance reports can be found in Accounts Payable > A/P Reports. There are several options: Trial Balance; Detail Trial Balance; and Trial Balance By Due Date.
Check Creditor Drill Down for payment reference and date of payment made to wrong creditor. Go to Accounts Payable > A/P Reports and Drill Down Enquiry is the final menu option.
💡Tip: Use the original invoice reference to create the audit trail through the system
Reverse Payment
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Go to Accounts Payable > A/P Invoice & Adjustments > Invoice & Adjust Entry and insert a new batch
- Enter the code of the creditor who was incorrectly paid
- Change the Transaction Type to Debit Adjustment
- Enter the GL code for the bank account
- Make sure GST is not included in the transaction
- When the Debit Adjustment is updated, it will record the payment going back into the bank account and will restore the balance against the creditor
📌Please note: the Debit Adjustment will not recreate lines of an invoice (such as from a Purchase Order Receipt). It will only put the balance owed back onto the creditor for payment to be made at a later date.
Process payment to the correct creditor using A/P Payments > Creditor Payment Maintenance